Monday, July 10, 2006

Dell + TNT = HELL!

Yup... How STUPID can you get?

Ordered a new PC a week and 1 day ago, via Dell (which, before you say it, can cause problems before we even start, I know, but it was cheapish and had XP Pro which I needed ASAP)... and after the payment was made we were informed that it would take " 2 to 11 days " for delivery... and we had just forked out £50 for shipping and handling!!!!!!

They could POST the damn thing for that and I'd have it in 3 days!

This morning I was musing over what to do. OK, we had ordered it on a Sunday so I guess you can forget that as a "day" but still, I would have expected to have had it on Wednesday considering what we paid. No sign of it even by this morning.

Infact, I had been complaining to mum about it on the phone this morning and was debating calling them up and giving them hell as the " ordering and dispatch " web page I was pointed toward said the computer had been with the currier since monday last week. 7 days!

Early this afternoon I got a call from St Martins College, asking to speak to me. The chap who called said that TNT had just been and dropped of 10 PC's to the wrong department of the college. But that he SHOULD have only dropped off 9 PC's. My name and number was on box 10. This guy said he had signed for the colleges machines but - obviously - not mine. What did I want to do?

Well, I don't trust TNT to collect it, so I said I'd come and get it (with my ID of couse) and so I did.

When I got to the college thje lady on the desk said she was stunned that TNT could be that stupid! She cjecked my ID and handed over my machine, saying "have you told TNT? We haven't. Don't say anything, they might send you another!"

Now, I don't think they will. But at some point the driver is going to look at his clip board, see my name and address, with no signature next to them, and no PC. Funnily enough TNT have NOT been to my house this afternoon. So it leaves me wondering what will happen:

  • I get a new PC because this numpty has "lost" it
  • The driver forges my signature and gets away with it
  • The driver figures out what he's done and goes back to the college where he is told I have already collected it (which blows my idea of maybe getting another PC)
And I have to say, if I don't hear anything by day "11" I will be making a few calls to see what happens. How aften does TNT drop boxes off at the wrong address? How often do they deliver something without getting a signature? How often do they see that a box is missing from the van and DO NOTHING or FORGE A SIGNATURE?

I can tell you this for free too - I will NEVER use TNT from choice!
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